217 Jobs in United States
Marcus Hotels & Resorts is Hiring a Front Desk Supervisor Near Pittsburgh, PA
Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration.
Some Of Your Responsibilities Include
- Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook.
- Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary.
- Make sure all shifts are covered as scheduled, cover as necessary.
- Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures.
- Ensure the completion of the desk agents' AM/PM checklist.
- Handle guest situations as they arise in a calm and professional manner.
- Be an expert in all employee duties to ensure you are "leading by example" in all that you do.
- Maintain professional contact via telephone with all other hotel departments.
- Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
- Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies.
- Counsel and coach employees when necessary, using accurate documentation and techniques.
- Ensure all employees complete their duties before departing, that they are posted at their stations on time.
- Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards.
- Accountable for meeting or coming in under payroll and expense budgets.
- 2 years of related experience in hospitality or similar industry.
- High School Diploma is preferred.
- Flexible schedule, able to work evenings, weekends, and holidays when needed.
Job Summary
Full Time
Accommodations
$32k-44k (estimate)
05/22/2024
06/16/2024
marcushotels.com
MILWAUKEE, WI
3,000 - 7,500
1935
MICHAEL R EVANS
$50M - $200M
Accommodations
Related Companies
The job skills required for Front Desk Supervisor include Billing, Front Office Operations, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
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The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
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They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
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Provides technical support to front desk and housekeeping staff when needed.
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Prepare monthly reports and budget for front office department.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
02/10/2022: Clarksville, TN
Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
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Maintains safe working conditions within department and Hotel.
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Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
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Step 3: View the best colleges and universities for Front Desk Supervisor.
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